Colorado · Remote

Charles Hutchins

Director, IT Operations & Service Delivery

Twenty-five years of IT leadership across state government, regulated data-center operations, and defense contracting: managing the service portfolios behind ~$330M in annual cost recovery, directing the technology roadmaps, budgets, and vendor governance. Enterprise IT that you can depend on. All of it runs on teams I've built and led, from Colorado to Iraq.

Currently Program Manager, Colorado Department of Revenue

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25+ Years of IT leadership
$330M Annual service portfolio governed
4 Audit regimes, zero findings: SOX, SSAE 18 SOC, MUSL, IT Security
50+ Multinational team members led across 10 countries

01 — Profile

Professional summary

  • Designated staff authority and subject-matter expert for Division of Motor Vehicles technology infrastructure across Colorado state facilities and all 64 counties: technology roadmaps, multi-million-dollar budget allocation, and vendor governance.
  • Governed the service portfolios generating the revenue behind the State of Colorado OIT's ~$330M annual IT cost recovery, across dozens of agencies and thousands of users statewide.
  • 25+ years leading IT operations, service management, and infrastructure across state government, regulated gaming, defense contracting, and public institutions.
  • ITIL v4–aligned service governance paired with hands-on depth in hybrid cloud, networking, and enterprise IT Service Management (ITSM) platforms.
  • Audit-clean operations across SOX, SSAE 18 SOC, MUSL, and CJIS, leading distributed and multinational teams of up to 50+.
  • Founder of an independent IT & AI advisory practice: fractional CIO leadership, cost-optimization audits, and AI readiness assessments.

02 — Capability

Core competencies

Service delivery & operations

  • IT Service Management (ITSM)
  • ITIL v4 / v3
  • Service portfolio governance
  • Service line management
  • SLA management
  • Incident & problem management
  • Disaster recovery
  • Data center operations

Leadership & program delivery

  • IT program management
  • PMO delivery
  • Strategic roadmapping
  • Budget & revenue forecasting
  • Capital budget planning
  • Vendor & contract negotiation
  • Executive stakeholder engagement
  • Multinational team leadership

Technology & platforms

  • Microsoft Azure
  • Microsoft 365 / EMS
  • Google Workspace
  • Hybrid cloud
  • VDI / virtualization
  • Cisco networking
  • Active Directory
  • ServiceNow
  • Jira & Confluence
  • SAP BI / SQL reporting

Compliance & audit

  • Sarbanes-Oxley (SOX)
  • SSAE 18 SOC
  • CJIS
  • MUSL
  • IT audit leadership
  • Security policy compliance

03 — Track record

Professional experience

A progressive career spanning private industry, regulated operations, and government & public-sector technology leadership.

  1. Program Manager

    Current

    Colorado Department of Revenue

    Sep 2026 – Present · Colorado · Remote

    Designated staff authority and subject-matter expert for Division of Motor Vehicles technology infrastructure across Colorado state facilities and all 64 county operations.

    • Direct technology roadmaps and multi-million-dollar IT budget allocation across state facilities and 64 county DMV operations, covering infrastructure, licensing, and full office lifecycle management.
    • Govern vendor relationships, contracts, and SLAs for two primary partners, SAIC and Verizon, directing ITD-A and ITD-B budget requisitions in CORE and running executive syncs.
    • Lead end-to-end delivery for office openings and relocations: site readiness, circuit changes, network readiness testing, and hardware deployment under structured PMO methodology.
    • Set enterprise licensing and security platform strategy across Microsoft 365, Enterprise Mobility + Security (EMS/WinE3), and Google Workspace, running cost-benefit assessments for 64 counties and standardizing procurement workflows.
    • Serve as technical lead for DRIVES machine user management and primary liaison between the Department of Revenue, the Governor's Office of Information Technology (OIT), and county leadership, representing infrastructure needs on the DRIVES Governance Board and RC&I Committee while modernizing ServiceNow (ServiceHub) catalog workflows.
    • PMO delivery
    • Vendor governance
    • Inter-agency
    • DRIVES

  2. Founder & Principal Consultant

    Concurrent

    Southern Colorado Systems, LLC — IT & AI Advisory

    Feb 2026 – Present · Pueblo, CO · Remote

    Independent advisory practice serving organizations of 25–500 employees on a vendor-neutral, fixed-fee model, run concurrently with the full-time role.

    • Deliver fractional CIO leadership, providing executive-level technology strategy otherwise available only through a six-figure senior hire.
    • Conduct Hidden Cost IT Audits and AI readiness assessments that surface redundant licensing and underutilized contracts, and convert findings into prioritized cost-reduction roadmaps.
    • Fractional CIO
    • AI readiness
    • Cost optimization

  3. Director, Service Line Management

    State of Colorado — Office of Information Technology (OIT)

    May 2023 – Jul 2026 · Remote, CO

    Director-level business authority over the service portfolios generating the revenue behind OIT's ~$330M annual IT cost recovery.

    • Governed a ~$330M annual service portfolio spanning Infrastructure, Cloud, Security, Applications, and Shared Services for dozens of state agencies, constitutional offices, and thousands of end users statewide.
    • Set pricing strategy, revenue forecasts, and ROI business cases jointly with finance and technical owners across the full portfolio.
    • Drove statewide adoption of shared services by aligning agency demand with OIT capability, reducing duplicated spend and improving cost efficiency across Colorado state government.
    • Established and enforced standardized service management practices, tools, and templates portfolio-wide, raising consistency and accountability across the program.
    • Led a cross-functional team across the complete service lifecycle (strategy, pricing, launch, optimization, and sunsetting), maintaining multi-year roadmaps and reporting to executive leadership.
    • Service portfolio
    • ITIL v4
    • $330M cost recovery

  4. Service Manager

    State of Colorado — Office of Information Technology (OIT)

    Jan 2023 – May 2023 · Remote, CO

    Business authority for Infrastructure Operations and Security service lines — revenue ownership, demand management, and lifecycle governance within OIT's shared services model. Promoted to Director after four months.

    • Infrastructure
    • Security
    • Lifecycle

  5. Manager, Data Center Operations

    International Game Technology (IGT) — Colorado Lottery

    Sep 2018 – Jan 2023 · Pueblo, CO

    Led 24/7/365 data-center operations and software QA for the Colorado Lottery in a regulated gaming environment.

    • Ran round-the-clock data center and QA operations across a four-year tenure, managing a team of 13 through the full software development lifecycle.
    • Sustained SLA compliance and uninterrupted availability for a mission-critical state gaming system, owning escalation paths and production change control.
    • Led audit oversight across four regimes (IT Security, SOX, MUSL, and SSAE 18 SOC), achieving clean outcomes in every engagement.
    • Designed disaster recovery strategy and site security protocols, and built SAP BI reporting through SQL across multiple database universes.
    • Data center ops
    • SOX / SSAE 18
    • Team of 13

  6. Director, Information Technology

    Pueblo City-County Library District

    Jan 2011 – Sep 2018 · Pueblo, CO

    Full IT accountability across 8 branch locations for seven years, delivering enterprise-grade capability on a constrained public-sector budget.

    • Owned network infrastructure, server environments, help desk, and a team of network and systems administrators across all 8 branches.
    • Deployed a Citrix XenDesktop / XenServer VDI environment district-wide, strengthening security posture and reducing hardware total cost of ownership.
    • Directed IT planning and capital budgets for 3 new branch openings, coordinating vendors and delivering each on schedule.
    • Built an off-site high-availability disaster recovery environment, eliminating unplanned downtime risk district-wide.
    • Refreshed server infrastructure from Windows Server 2003 to 2016, virtualized the environment, migrated email and collaboration to Google Workspace, converted legacy telephony to VoIP, and negotiated two no-cost ISP bandwidth increases.
    • VDI / Citrix
    • Disaster recovery
    • Multi-site

  7. IT Regional Manager, USD-South

    Kellogg Brown & Root (KBR)

    Sep 2006 – Jan 2011 · Southern Iraq — 7 WAN sites

    Directed IT operations across 7 WAN sites in Southern Iraq supporting U.S. military operations, leading a 50+ person workforce from 10 countries.

    • Led a 50+ person multinational workforce (30+ direct hires plus 20 subcontractors) spanning 10 countries.
    • Designed, built, and operated mission-critical Cisco networks at all 7 sites, including cabling design, router and switch configuration, and 2 complete new-site buildouts.
    • Deployed Ku-band and C-band VSAT satellite systems establishing WAN connectivity to the corporate network under austere field conditions.
    • Held accountability for a fleet of 1,000+ corporate-leased IT assets valued in the millions.
    • Cisco
    • VSAT
    • Multinational teams

04 — Credentials

Education & certifications

Education

  • Master of Business Administration — Technology Management Colorado Technical University · Colorado Springs, CO
  • Bachelor of Science — Computer Information Systems Colorado State University–Pueblo · Pueblo, CO
    Minor: Electronics Engineering Technology

Certifications & development

  • Generative AI Mastermind — Outskill 2026
  • ITIL Foundation v4 2023
  • ITIL Foundation v3 2013
  • PMI IT Project Management Training 2013
  • Cisco CCENT 2012
  • Microsoft MCITP: Server 2008 Administrator 2012
  • CompTIA Network+ 2005
  • KBR Corporate Leadership Programs 2006–2010

05 — Contact

Get in touch

Open to conversations about IT operations leadership, service management, and advisory work. LinkedIn is the fastest way to reach me.

Connect on LinkedIn Download résumé

Colorado, USA · Remote / hybrid