Charles Hutchins | Director, IT Operations & Service Delivery | IT Service Management (ITSM) | Service Portfolio Governance

Professional Summary

IT operations and service delivery leader with 25+ years across state government, regulated data center operations, defense contracting, and public institutions.
Governed multi-million-dollar budgets and service portfolios, including the ~$330M annual portfolio for State of Colorado OIT.
Directed technology infrastructure with asset, lifecycle, and vendor management.
ITIL v4 ITSM governance, hands-on hybrid cloud and enterprise infrastructure depth, audit-clean operations under SOX, SSAE 18 SOC, and CJIS, leading distributed and multinational teams of 50+.

Core Competencies

Leadership & Strategy

Service Line Management Service Portfolio Governance Strategic Roadmapping Budget Oversight & Revenue Forecasting Vendor Management & Contract Negotiation Program Management

Frameworks & Compliance

ITIL v4 / v3 SOX SSAE 18 SOC CJIS Service Lifecycle IT Audit Leadership

Cloud & Infrastructure

Microsoft Azure Microsoft 365 Google Workspace Hybrid Cloud VDI / Virtualization Cisco Networking Active Directory DR / Business Continuity

Platforms & Teams

ServiceNow Jira Confluence SAP BI SQL Reporting AI Use Case Integration Distributed Team Leadership Capital Budget Planning

Professional Experience

A career spanning private industry, regulated operations, and government & public-sector technology leadership.

Infrastructure & Strategy Program Manager Now

State of Colorado, Department of Revenue (DoR)

Sep 2026 – Present · Remote, CO

Designated statewide authority and primary technical SME for DMV infrastructure and centralized asset management across state facilities and all 64 Colorado counties. Owns infrastructure roadmaps, budget allocations, end-to-end facility openings, enterprise licensing strategy (M365, EMS/E3, Google Workspace), and executive vendor SLA governance.

DMV InfrastructureEnterprise LicensingM365 & Google WS

Principal Consultant Now

Southern Colorado Systems, LLC

Feb 2026 – Present · Remote / Pueblo, CO

Bounded, fixed-fee IT and AI advisory practice for SMBs of 25 to 500 employees, run alongside full-time operating leadership: fractional CIO advisory, forensic IT spend audits, and AI readiness assessments with hands-on local LLM and agentic workflow deployment.

Fractional CIOForensic Spend AuditsLocal LLMs

Director, Service Line Management

State of Colorado, Office of Information Technology (OIT)

May 2023 – Jul 2026 · Remote, CO

Governed the service portfolios behind OIT's ~$330M annual cost recovery across Infrastructure, Cloud, Security, Applications, and Shared Services.

Service PortfolioITIL v4$330M Cost Recovery

Service Manager

State of Colorado, Office of Information Technology (OIT)

Jan 2023 – May 2023 · Remote, CO

Owned revenue, demand management, and lifecycle governance for the Infrastructure Operations and Security service lines; promoted to Director after 4 months.

InfrastructureSecurityLifecycle

Manager, Data Center Operations

International Game Technology (IGT), Colorado Lottery

Sep 2018 – Jan 2023 · Pueblo, CO

Led 24/7/365 data-center operations and software QA (team of 13) for the Colorado Lottery, with clean SOX, MUSL, and SSAE 18 SOC audits.

Data Center OpsSOX / SSAE 18Team of 13

Director, Information Technology

Pueblo City-County Library District

Jan 2011 – Sep 2018 · Pueblo, CO

Owned IT across 8 branches for 7 years: Citrix VDI deployment, off-site disaster recovery, server refresh, and three new-branch buildouts on a public-sector budget.

VDI / CitrixDisaster RecoveryMulti-Site

IT Regional Manager, USD-South

Kellogg Brown & Root (KBR)

Sep 2006 – Jan 2011 · Southern Iraq (7 WAN Sites)

Ran IT across seven WAN sites supporting U.S. military operations; led a 50+ person workforce from 10 countries across mission-critical Cisco and VSAT satellite networks.

CiscoVSATMultinational Teams

Earlier Career:
IT Network Systems Administrator, Pueblo County Government (November 2004 - August 2006), Pueblo, CO
IT Senior Specialist, Mountain Communications (September 2002 - November 2004), Pueblo, CO

Education

Master of Business Administration (MBA), Technology Management Colorado Technical University, Colorado Springs, CO
Bachelor of Science (BS), Computer Information Systems (CIS) Colorado State University-Pueblo, Pueblo, CO · Minor: Electronics Engineering Technology

Certifications & Professional Development

Generative AI Mastermind, Outskill (2026)

ITIL Foundation v4 (2023)

ITIL Foundation v3 (2013)

Cisco CCENT

Microsoft MCITP: Server 2008 Administrator

CompTIA Network+

PMI IT Project Management Training

KBR Corporate Leadership Programs

Cisco Networking Boot Camp