Charles Hutchins | Director, IT Operations & Service Delivery | IT Service Management (ITSM) | Service Portfolio Governance

Professional Summary

IT operations and service delivery leader with 25+ years across state government, regulated data center operations, defense contracting, and public institutions.
Governed multi-million-dollar budgets and service portfolios, including the ~$330M annual portfolio for State of Colorado OIT.
Directed technology infrastructure with asset, lifecycle, and vendor management.
ITIL v4 ITSM governance, hands-on hybrid cloud and enterprise infrastructure depth, audit-clean operations under SOX, SSAE 18 SOC, and CJIS, leading distributed and multinational teams of 50+.

Core Competencies

Leadership & Strategy

Service Line Management Service Portfolio Governance Strategic Roadmapping Budget Oversight & Revenue Forecasting Vendor Management & Contract Negotiation Program Management

Frameworks & Compliance

ITIL v4 / v3 SOX SSAE 18 SOC CJIS Service Lifecycle IT Audit Leadership

Cloud & Infrastructure

Microsoft Azure Microsoft 365 Google Workspace Hybrid Cloud VDI / Virtualization Cisco Networking Active Directory DR / Business Continuity

Platforms & Teams

ServiceNow Jira Confluence SAP BI SQL Reporting AI Use Case Integration Distributed Team Leadership Capital Budget Planning

Professional Experience

A career spanning private industry, regulated operations, and government & public-sector technology leadership.

Program Manager Now

State of Colorado, Department of Revenue (DoR)

Sep 2026 – Present · Remote, CO

Direct statewide technology strategy as primary SME for centralized asset management and DMV infrastructure across all 64 Colorado counties, steering long-term roadmaps and IT budget allocations.

Statewide StrategyAsset Management64 Counties

Founder & Principal Consultant Now

Southern Colorado Systems, LLC

Feb 2026 – Present · Remote / Pueblo, CO

Independent IT & AI advisory delivering fractional CIO leadership and IT governance advisory: strategy, budgeting, vendor consolidation, Hidden Cost IT audits, and AI readiness assessments for organizations of 25 to 500 employees.

Fractional CIOAI ReadinessCost Optimization

Director, Service Line Management

State of Colorado, Office of Information Technology (OIT)

May 2023 – Jul 2026 · Remote, CO

Governed the service portfolios behind OIT's ~$330M annual cost recovery across Infrastructure, Cloud, Security, Applications, and Shared Services.

Service PortfolioITIL v4$330M Cost Recovery

Service Manager

State of Colorado, Office of Information Technology (OIT)

Jan 2023 – May 2023 · Remote, CO

Owned revenue, demand management, and lifecycle governance for the Infrastructure Operations and Security service lines; promoted to Director after 4 months.

InfrastructureSecurityLifecycle

Manager, Data Center Operations

International Game Technology (IGT), Colorado Lottery

Sep 2018 – Jan 2023 · Pueblo, CO

Led 24/7/365 data-center operations and software QA (team of 13) for the Colorado Lottery, with clean SOX, MUSL, and SSAE 18 SOC audits.

Data Center OpsSOX / SSAE 18Team of 13

Director, Information Technology

Pueblo City-County Library District

Jan 2011 – Sep 2018 · Pueblo, CO

Owned IT across 8 branches for 7 years: Citrix VDI deployment, off-site disaster recovery, server refresh, and three new-branch buildouts on a public-sector budget.

VDI / CitrixDisaster RecoveryMulti-Site

IT Regional Manager, USD-South

Kellogg Brown & Root (KBR)

Sep 2006 – Jan 2011 · Southern Iraq (7 WAN Sites)

Ran IT across seven WAN sites supporting U.S. military operations; led a 50+ person workforce from 10 countries across mission-critical Cisco and VSAT satellite networks.

CiscoVSATMultinational Teams

Earlier Career:
IT Network Systems Administrator, Pueblo County Government (November 2004 - August 2006), Pueblo, CO
IT Senior Specialist, Mountain Communications (September 2002 - November 2004), Pueblo, CO

Education

Master of Business Administration (MBA), Technology Management Colorado Technical University, Colorado Springs, CO
Bachelor of Science (BS), Computer Information Systems (CIS) Colorado State University-Pueblo, Pueblo, CO · Minor: Electronics Engineering Technology

Certifications & Professional Development

ITIL Foundation v4 (2023)

ITIL Foundation v3 (2013)

Generative AI Mastermind, Outskill (2026)

Cisco CCENT (2012)

Microsoft MCITP: Server 2008 Administrator (2012)

CompTIA Network+ (2005)

PMI IT Project Management Training (2013)

KBR Corporate Leadership Programs (2006–2010)